Full, unconditional 14-day refund

You may request a full refund of any ActionDock subscription payment within 14 calendar days of the transaction date. This applies to the first payment and every monthly or annual renewal.

No reason is required. Eligibility is not reduced or lost because the workspace was activated, the Service was accessed, processing capacity was used, a report was created, or an external action was approved and completed.

After 14 calendar days, subscription fees are non-refundable except where mandatory law, the payment provider’s obligations, or our written agreement requires otherwise. Duplicate charges, unauthorized transactions, and material failure to provide purchased access will also be investigated.

Cancellation and renewal

Subscriptions renew automatically for the selected monthly or annual cycle until cancelled. You can cancel at any time through the billing portal linked from the ActionDock dashboard.

Unless a refund applies, cancellation stops the next renewal and access continues through the end of the current paid period. ActionDock does not sell top-ups, stored value, transferable credits, or automatic usage overages, so there is no separate usage balance to refund.

How to request a refund

Email support@actiondock.app from the billing address and include the order number, transaction date, workspace name, and amount. A reason is optional. Never send full card details.

A qualifying request is approved in full after purchaser and transaction verification; no usage evidence is required. We aim to submit it to the payment provider within five business days. Funds return to the original payment method, and bank or network posting times vary.

Where Paddle is identified at checkout, Paddle acts as merchant of record and processes the refund. You may also use Paddle’s buyer-support channels. Contacting us first may resolve an issue faster and does not waive any right to contact your payment provider or a consumer authority.

Access after refund and mandatory rights

When a subscription payment is refunded or charged back, access funded by that payment may end and related processing capacity may be removed. This does not affect the unconditional eligibility of a request made within the 14-day window.

Nothing in this Policy excludes a statutory cancellation, refund, repair, replacement, price reduction, or damages remedy that cannot lawfully be excluded.

Operator

RSAngel / ActionDock
Representative: Khan Svetlana
Business Registration Number: 580-50-00933
Address: 충청남도 아산시 신창면 천우물로 22, 101동 603호 (아산 삼부르네상스 더힐)
Email: support@actiondock.app