Lemon Squeezy is the merchant of record

Purchases are sold and processed by Lemon Squeezy as merchant of record. Lemon Squeezy handles checkout, payment methods, applicable indirect tax, invoices, refunds, and chargebacks. Its buyer terms and privacy notice also apply to the transaction.

RSAngel reviews product-use facts and refund requests under this Policy. Lemon Squeezy may issue a refund in accordance with its own obligations, risk controls, and discretion, including to prevent a chargeback. A refund is not final until confirmed by Lemon Squeezy.

Cancellation and renewal

Subscriptions renew automatically for the selected monthly or annual cycle until cancelled. You may cancel through the Lemon Squeezy customer portal at any time. Cancellation normally stops the next renewal and leaves plan access available through the end of the current paid period. It does not by itself refund the current period or reverse Actions already executed.

Included execution balance resets each month, does not roll over, and has no separate cash value. Unused included balance is not paid out when a subscription is cancelled, downgraded, suspended, or expires.

Subscription refund eligibility

You may request a full refund within seven calendar days after your first subscription purchase if no paid live Action has been executed and the Service has not otherwise been materially consumed. You may request a renewal refund within seven calendar days after renewal if no paid live Action has been executed and no included balance has been spent in the new billing period.

We also review duplicate charges, unauthorised transactions, material failure to provide purchased access, and other cases required by law. Contact us promptly so we can investigate and preserve provider records.

Except for the cases above, a mandatory legal right, or written confirmation from RSAngel or Lemon Squeezy, subscription fees are non-refundable and we do not provide prorated refunds for unused time, account inactivity, failure to cancel, output quality, provider rejection, deliverability, recipient response, or suspension caused by your breach.

Execution-balance top-ups

A purchased top-up is prepaid balance for metered Actions, not a bank account, deposit, stored-value payment instrument, or transferable currency. It cannot be sold, transferred between customers, withdrawn as cash, or used outside ActionDock.

You may request a refund of the unused portion of a top-up within seven calendar days after purchase. Any amount already spent, reserved for an in-progress Action, used to cover prior provider cost, credited as a promotion, or previously refunded is not refundable except where mandatory law requires otherwise.

When a top-up is refunded or charged back, we remove the corresponding balance. If the balance has already been spent or provider charges are received later, the workspace may show an uncovered amount. We may suspend execution and require payment of that amount before restoring access.

Non-refundable situations

To the maximum extent permitted by law, we do not refund:

• provider cost for completed or in-progress Actions;
• included monthly balance or promotional credits;
• fees arising from incorrect prompts, recipients, phone numbers, approvals, credentials, configuration, or Agent behaviour;
• failed outcomes where the technical Action was executed, including no reply, filtered email, unanswered call, declined transfer, or unusable AI output;
• accounts suspended or terminated for fraud, abuse, chargeback manipulation, or a material violation of the Terms or Acceptable Use Policy; or
• currency-conversion differences, bank fees, or tax treatment outside our control.

How to request a refund

Email support@actiondock.app from the billing address and include the order number, purchase date, workspace name, amount, and reason. Do not send full card details. We may request information needed to verify the purchaser and usage.

We aim to review complete requests within five business days. Approved refunds are sent through Lemon Squeezy to the original payment method. Posting time depends on Lemon Squeezy, the payment network, currency, and your financial institution.

Please contact us before opening a payment dispute so we can investigate. This does not waive your right to contact Lemon Squeezy, your payment provider, or a consumer authority.

Mandatory rights and changes

Nothing in this Policy excludes a statutory cancellation, refund, repair, replacement, price-reduction, or damages remedy that cannot lawfully be excluded. If this Policy conflicts with mandatory law or Lemon Squeezy’s obligations as merchant of record, the mandatory requirement controls.

We may update this Policy prospectively. The version in effect when you purchased normally governs that purchase, unless a later change is more favourable to you or law requires otherwise.

Operator

RSAngel / ActionDock
Representative: Khan Svetlana
Business Registration Number: 580-50-00933
Address: 충청남도 아산시 신창면 천우물로 22, 101동 603호 (아산 삼부르네상스 더힐)
Email: support@actiondock.app